Skype is an internet service that allows you to make free voice calls to other Skype users wherever they are in the world.
Skype uses the internet to allow you to talk or send chat messages to people all over the world for free.
The 3 Skypephone brings Skype to Skype calling and chatting to mobile in a way that's built-in and really easy to use
The same way it does on a PC! If you're already a Skype user, simply enter your login details in the Skype screen on the phone and all your existing Skype buddies can be loaded into your existing contact list.
Then you just choose who you want to call and you're away.
If you're not already a Skype user, don't worry, you can set yourself up on the phone itself in seconds - no computer required.
Yes, 3 Skypephone is designed so that you can set up a Skype account quickly and easily, direct from your mobile.
Simply press the Skype key and select the 'Create new account' option.
Once you have reviewed and accepted the terms and conditions you can create a Skype Name and a password and click OK.
Skype will then process this, setting up your new account and getting you up and running in seconds.
When this is complete, you are ready to start sharing your user name with other friends who have Skype and add their Skype details to your buddy list.
Yes. The 3 Skypephone has been designed to allow existing Skype users to quickly and easily enjoy Skype wherever they are.
Your same Skype Name and buddies will appear wherever you choose to log in to Skype.
You can't be logged in to two phones simultaneously, so if you're logged in on one device, you will need to log out of the other before you can access your Skype account on your 3 Skypephone.
However, you can be logged on to your account on your PC at the same time as on your mobile.
Presence allows you to see who else in your Skype contact list is online and available to call.
If someone is online the Skype icon next to their name turns green.
It can also be set to 'away', 'invisible' and 'do not disturb'.
This means that before you call someone you will know if they are available.
The 'Presence' experience on the 3 Skypephone is similar to 'presence' across Skype in the PC world, which is not always 100% accurate because there can be a delay in the 'presence' updating and registering a change.
So for example a contact might appear offline but when you click on them (to initiate a Skype call or chat message) you discover that they are in fact online.
So even if a contact appears to be offline, you still might be able to call or send a chat message to that contact.
Presence is a central feature of Skype, and Skype is always looking at ways to improve presence features for its users.
Select contacts, choose the person you want to Skype and then hit the Skype key to begin.
The call will then be set up which will take a few seconds.
You can also access your Skype contacts through the handset contact book.
It costs you nothing to make a Skype call to any other Skype user on your 3 Skypephone.
Not if you use Skype.
All Skype calls between Skype users are free, no matter whether that person is using Skype on another mobile or on their PC as long as you call them using their Skype Name and not their phone number.
If you choose to call a phone number, you pay standard network call charges.
If you choose to call a Skype Name, you pay nothing.
Again, it depends how they call you.
If a call is made from another mobile or fixed line to your mobile number, the caller pays according to their standard network charges.
However, if the caller is calling from Skype on their PC or mobile, it's a free call for them too.
So it's a great idea to encourage all your contacts to get Skype on their PC and a 3 Skypephone as their mobile so you can all enjoy free Skype to Skype calls all the time.
For 3 Skypephone customers, 4,000 minutes of outgoing calls (that's over 60 hours per month or 2 hours per day) and 10,000 chat messages (sent and received) per month.
There are no overage charges if you go over your Skype allocation, however, we may suspend Skype usage until the following month.
(This only applies to using Skype on 3 Skypephone.)
Skype Chat is only available on the 3 Skypephone, not on any other 3 mobiles that support 3's Skype service.
Skype is available on many computers as well as on handheld and wireless devices. Your friends can download Skype for free and start talking on the phone or chatting through instant messaging with you on your 3 Skypephone, or an X-Series phone. All they need to do is to add your Skype Name to their Skype contacts.
The 3 Skypephone has a full instant messaging system called Skype chat.
It allows you to exchange instant messages with your buddies on Skype chat directly from your handset.
The 3 Skypephone has Skype instant messaging built right in.
You simply select your contact, choose to chat rather than call and a chat window opens up.
You now have a Skype chat session running.
Naturally, all Skype instant messaging is also free and you can see all your Skype instant messages from Messaging on the handset Menu.
Currently you can't send Instant messages from Skype to other instant messenger services.
The 3 Skypephone can be purchased from 3 Stores and Dealers, online at www.three.com.au and through 3 Direct, as well as eBay.
The standard calling and SMS features will work like any other 3 mobile, so you will be able to make/receive calls, send/receive SMS and access Planet 3 in 3's Broadband zone and when roaming nationally (Planet 3 services when roaming is 3 Lite).
Skype will only work in 3's Broadband zone in Australia.
Skype will not work on networks outside Australia.
The 3 Skypephone will work like a normal mobile when overseas, and therefore you will be able to make normal voice calls and send and receive SMS whenever you are on a GSM 1900 or 1800 network (see 3 website for the full list of countries that you can roam in).
Skype is an internet service.
Although the call quality of 3's Skype service is generally very good, customers should not expect Skype to have the same level of reliability and quality of 3's normal voice service.
Skype calls are routed via the internet and 3 can therefore not control the quality end-to-end.
Skype calls can take a little longer to set up than normal voice calls.
The 3 Skypephone does not support SkypeOut.
Our initial focus for the 3 Skypephone was to deliver a mobile that featured the most popular Skype services initially - Skype to Skype calls, presence and Skype chat.
The biggest difference is that you can use Skype when you are out and about, or away from your PC.
Otherwise for Skype-to-Skype calls and Skype instant messaging there are no major differences.
Because the 3 Skypephone screen is smaller than your PC, the view that you will see is different to what you will find on a PC.
3 Skypephone (as well as using Skype on other 3 mobiles) does not support SkypeIn, SkypeOut, Skype SMS or Skype video calls.
Very easy! When you turn the phone on, press the Skype button, select "Create Account" and follow the on screen instructions.
If your desired Skype name is not available you will need to enter a different name.
You can also set up a Skype account at www.skype.com which will give you a full list of suggested alternatives if your desired Skype name is not available.
The Skype contacts are in your phonebook, so you can add Skype names to your normal contact details, or you can add them by pressing the Skype button, then "Options", then "Add contact" and entering a Skype name.
You can also add contacts on your PC, which will then become visible on your 3 Skypephone when you press the Skype button.
No.
3 always wants to provide customers with the best devices available and we will continue to look at what future options there may be for further versions of the 3 Skypephone.
Micro SD.
It comes with a 512 MB memory card in the box. The external memory is expandable to 1 GB.
Yes. As any other phone your 3 Skypephone contact list stores all your friend's phone numbers allowing you to quickly and simply call and message them.
If you are a prepaid customer you can't access mobile web.
If you are a postpaid customer, you might need to sign up to one of the packs that allow you to access mobile web (e.g. X-Series or one of the Explorer packs).
You can access mobile web from within Launcher which is a simple click from the Start Screen.
Yes. Simply access Planet 3 via the right key on the Start Screen on your 3 Skypephone.
Launcher brings together all the best services into one place on your 3 Skypephone so that you can access mobile web or shortcuts on Planet 3 with one simple click.
Yes. 3 Skypephone comes with its own music player.
By plugging in the USB cable supplied you can connect your 3 Skypephone and transfer music from your computer.
The size of the internal memory card you have installed will determine the amount of music you can hold. Typically a 512MB memory card can hold approx 150 - 200 standard songs.
X-Series is still available and brings a wide range of internet applications to our customers.
Standard X-Series inclusions, terms and conditions apply when using Skype as part of X-Series (on any other phone than the 3 Skypephone).
Skype Chat is only available on the 3 Skypephone, not on any other 3 mobiles that support 3's Skype service.
If you use X-Series with the 3 Skypephone, your Skype minutes that are included in X-Series will be added to the 4,000 minutes Skype minutes you get on your 3 Skypephone.
3 Skypephone customers are not charged for use of any additional Skype minutes if they go over their monthly Skype minute allowance (even when they are signed up to X-Series).
Most handsets will identify this to you in the top left of the screen on the handset by the signal bars - most will say 3G.
If you're outside of our Video Coverage it will say 2G.
However you can still make and receive voice calls and send and receive Text & Picture Messages.
No.
The phone can't be switched on
| Possible Reason |
Solution |
| You are not holding down the power key for long enough |
Press and hold the power key |
| The battery power is used up |
Charge the battery |
| Incorrect battery insertion |
Check and insert the battery correctly |
The phone switched off automatically
| Possible Reason |
Solution |
| Low battery power |
Charge the battery |
The call volume is too low
| Possible Reason |
Solution |
| The call volume has been set too low |
Increase the call volume in settings |
The battery can't be charged
| Possible Reason |
Solution |
| The battery is worn out and the charging time takes too long |
Charge when the phone prompts low battery |
| The battery doesn't connect well to the phone |
Ensure the battery has been inserted correctly |
Can't display network
| Possible Reason |
Solution |
| The SIM card has been incorrectly inserted |
Refer to the SIM card insertion method |
The person you are calling cannot hear your voice
| Possible Reason |
Solution |
| Call status has been set to mute |
Turn off the mute function on the call menu |
| The microphone is too far from the sound source |
Put the phone's microphone closer to your mouth |
The incoming call doesn't ring
| Possible Reason |
Solution |
| The phone selects silent mode |
Reset the ring type in Profiles to Normal or Loud |
| The ring volume has been set too low |
Increase the volume in Profiles |
| The call forwarding option has been set |
Cancel call in settings |
The phone does not recognise the memory card
| Possible Reason |
Solution |
| The memory card has been incorrectly inserted |
Refer to the user manual for correctly inserting the memory card |
| The memory card has been damaged |
Replace the memory card |
Yes, for standard mobile calls you can use 3 Skypephone on 3 Like Home.
Standard roaming charges apply.
You can't make Skype calls when roaming overseas using 3 Like Home.
3Austria, 3Italy, 3Sweden, 3Denmark, 3Australia, 3Hong Kong, 3Ireland 3UK.
Yes.
Can I use my free Skype minutes when roaming abroad?
No, Skype is not available when roaming overseas.
How can I Activate and change my USIM PIN?
Your PIN (Personal Identification Number) code protects the information stored on your SIM
To activate your SIM PIN
- Press MENU
- Scroll to select Settings > Security settings > Activate PIN > Enable.
- Enter the default PIN 0000, and press OK.
To change your USIM PIN
Once you have changed your PIN, each time you turn on your mobile, you'll need to enter your PIN.
- Press MENU
- Scroll to select Settings > Security settings > Change PIN.
- Enter your default PIN (0000), press OK and enter your new PIN (4-6 digits) twice.
- Select OK to save the setting.
Where can I find out more about my 3 Skypephone?
Your 3 Skypephone comes with a detailed user manual which will show you everything you need to know to get up and running.
You can also get online for more information.
Check out www.threeskypephone.com.au